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YourTLM - The Enterprise Intelligence Hub
The Pinnacle of Private AI - Your Data. Your Model. Your Competitive Advantage.
Stop sending your proprietary data into the public cloud. YourTLM is designed for your business. With trust at its core, it is a secure AI ecosystem that transforms siloed enterprise data into predictive intelligence and automated action.
Imagine asking your own systems questions like, ‘Why did sales drop in Q3?’ or ‘What internal process errors are costing us most?’—and getting informed answers instantly, based on your data, securely. That’s YourTLM: a private AI platform that lives in your cloud or infrastructure, indexes everything from emails to documents, and turns it into an intelligent brain for your business. You don’t hand over your data—the AI stays inside your walls, giving you control, insight, and privacy all at once.
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Contents:
How it could help your business →
Use cases for the C-Suite →
Transition from "Experimentation" to AI "Execution" →
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How YourTLM could help your business…
…with customer service
automated, context-aware support agent
— Learns from past support tickets, product guides, and manuals. It quickly gives clear, accurate answers to customer questions through chat or voice. It solves detailed, specific problems better than general LLMs.
real-time sentiment & escalation detection
— Analyses live customer interactions (chat, email, call transcripts). Flags negative sentiment or confusion for human intervention. Prioritises tickets based on urgency and customer value.
agent assist with internal knowledge
— Supports human agents by surfacing relevant internal documentation during live support. Reduces average handling time and improves first-contact resolution. Learns from agent feedback to refine future suggestions.
…with customer marketing
hyper personalised campaign generation
— Uses customer data, purchase history, and behavior to create personalised email and social media campaigns. Adjusts tone, product suggestions, and timing for each group. Follows brand style and privacy rules.
customer journey mapping & prediction
— Analyses customer interactions across channels to predict next-best actions. Identifies drop-off points and suggests targeted interventions. Enables proactive outreach based on lifecycle stage.
content optimisation for micro-segments
— Fine-tunes messaging for niche customer groups using internal performance data. A/B tests headlines, CTAs, and formats based on historical engagement. Learns from campaign outcomes to improve future targeting.
…with customer operations
automate process documentation
— Turns work processes and team knowledge into clear SOPs. Updates documents with changes and feedback. Speeds up training and cuts mistakes.
customer interaction analytics & reporting
— Summarises trends from support, sales, and feedback. Creates clear dashboards with useful insights. Finds problems and suggests improvements.
internal workflow optimisation
— Reviews task assignments, ticket flow, and how issues are solved. Recommends better processes and balancing workloads. Uses past data to predict resource needs.
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The "Data-Intelligence" Gap
Most enterprises are data-rich but insight-poor.
Business leaders face three critical barriers to AI adoption:
Security Risks: Data leakage to public LLMs.
Noise: Inability to extract "Signal" from thousands of customer interactions.
Correlation vs. Causation: Knowing what happened, but never why.
YourTLM was built to bridge this gap, providing a private, secure environment where your data remains yours—fully indexed, fully understood, and fully actionable.
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YourTLM creates a secure bridge between your internal and external data.
Chat with your YourTLM in a familiar interface using text or voice.
Core capabilities.
Enterprise AI, Managed.
Move beyond simple prompts. YourTLM is the control center for your organisation’s AI assets. It ensures your AI models are consistent, secure, and aligned with your brand voice across every channel.
Advanced Smart Data Analysis
Move Beyond Analytics to Predictive Logic. Turn unstructured data into a strategic roadmap.
Our Smart Data Analysis layer uses specialist vector databases to index your business architecture. We don't just search for keywords; we search for meaning.
Semantic Precision: Locate conceptually similar content across your entire application stack.
Causal Insights: Identify the links and dependencies that drive your KPIs.
Automation-Ready: Convert raw analysis into structured SOPs and operational workflows.
Integrated Sentiment Intelligence
Every Customer Interaction is a Data Point. Stop Ignoring Them.
YourTLM ingests voice transcripts, threaded emails, and social chats, using machine analytics to strip away the noise.
Real-Time Sentiment Monitoring: Identify frustrated customers before they churn.
Topic Analysis: Automatically categorize thousands of daily interactions into actionable business themes.
The "Rulebook": Apply custom human logic to AI analysis to ensure insights align with your specific industry nuances.
The Private AI Infrastructure
Private. Secure. Sovereign. Your model stays within your perimeter.
YourTLM runs in your secure environment (GCP, Azure, or Private Cloud), ensuring full data sovereignty and controlled user access.
Governance: Controlled prompting ensures employees only access data they are authorized to see.
Infrastructure: Enterprise-grade vector indexing that integrates seamlessly with Microsoft Exchange and your existing CRM.
Efficiency: Reduce the time required to extract insights from weeks to seconds.
Use Cases for the C-Suite.
For the CEO: Accelerate innovation by unlocking "tribal knowledge" hidden in silos.
For the CTO: Deploy a secure, scalable AI framework that meets the highest compliance standards.
For the CMO: Drive hyper-personalized marketing based on real-world customer sentiment and behavior mapping.
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Transition from AI Experimentation to AI Execution.
Our AI Discovery Workshop is the first step. We audit your data health, identify high-ROI use cases for YourTLM, and build a technical roadmap tailored to your business goals.
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AI doesn’t need to be overwhelming.
With the right discovery process, it becomes a powerful advantage.
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Try it.
You’ll be amazed.
Book a live demo and you will be blown away by the power of this amazing tool.
There are 2 simple steps to experience YourTLM..
1 - Reach out - Fill in the form and we will contact you within 2 working days to arrange a suitable time for the demo.
2 - We call you - and demo the suite so you can experience its amazing capabilities first hand.